VAHLE optimizes its webshop and turns it into a customer hub
Paul Vahle GmbH & Co. KG has equipped its proven customer portal "VAHLE Customer Hub" with new functions. Simultaneously an ordering platform and an intelligent online project planning tool, the browser-based application is an innovative alternative to the usual e-catalog. Customers of the system provider for mobile industrial applications can use it to configure VAHLE systems and order components for the electrification of their plants.
Kamen, October 15, 2019 - Since the upgrade, the user interface is more user-friendly. Also new are the options for tracking shipments, easy reordering of spare parts without prior item search, and downloading 3D CAD models in stp format.
"Our web store is no longer just a simple shopping tool, it is a customer portal that bundles all the information and calculations relevant to an order for electrification solutions in one online application," says Achim Dries, Managing Director of Paul Vahle GmbH & Co. KG. After registering and logging in via an Internet browser, customers can use the tool around the clock. More than 50,000 items - from insulated to open and compact to enclosed conductor systems, as well as many other systems such as charging contacts - are available to customers there. They can either be ordered individually or combined into systems. The project planning tool then automatically generates the material list, calculation and quotation.
In revising the webshop, VAHLE placed particular emphasis on improving performance and user-friendliness. "We have increased the design freedom and flexibility as well as made it easier to order spare parts. The focus was clearly on user-friendliness," says Dries.
From now on, all project planning can not only be saved and viewed in the individual customer area, but spare parts can also be reordered on the basis of previous orders without having to search for articles beforehand. In addition, digital shipment tracking is possible. CAD models exist for various product groups, which are then available for download in stp format. The previous features such as article search, overview of availabilities and regular delivery times as well as project planning with and without electrical calculation are still available.
Via an interface, the shopping cart is transferred to VAHLE's ERP system and the order is processed directly and goes to shipping. The VAHLE Customer Hub can be reached via the following link: https://customerhub.vahle.de.
